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Professions artificial intelligence can replace

Professions artificial intelligence can replace Is artificial intelligence a threat or a reliable assistant? (Collage RBC-Ukraine)
Author: Daria Shekina

Is artificial intelligence a threat or a reliable assistant? Which professions can AI replace in the near future? What to expect from the implementation of advanced technologies in our work processes?

Answers to these questions for RBC-Ukraine are provided by the head of the marketing department at Ringostat, Yelyzaveta Omelchenko.

The prospects of AI

Discussions about artificial intelligence began in 1956, and since then, technologies enabling the execution of cognitive tasks without human intervention have been continuously improving. Modern AI systems can adapt to various conditions, learn from their own experiences and from the collective knowledge of humanity, and apply acquired knowledge in new and unfamiliar situations.

Researchers predict that AI could realistically surpass human intelligence, with some forecasting it as early as 2029. Elon Musk even suggests that technologies surpassing human intelligence could become a reality by 2025.

AI has become an integral part of many fields, including healthcare, finance, transportation, education, translation, and content creation. Military technologies also heavily rely on AI, as historically, humanity has always utilized advancements first in military affairs.

Nearly a year ago, on March 27, 2023, AI researchers (using the GPT-4 model through ChatGPT, in an uncensored version for OpenAI developers) concluded that besides language proficiency, GPT-4 can tackle new and complex tasks encompassing mathematics, coding, medicine, law, psychology, and more, without requiring any special prompts.

Moreover, in all these tasks, GPT-4's productivity is impressively close to human levels and often significantly surpasses previous models like ChatGPT. Considering the breadth and depth of GPT-4's capabilities, it can reasonably be viewed as an early (albeit incomplete) version of Artificial General Intelligence (AGI).

AI in the military sphere

Artificial intelligence is actively used for military purposes.

As early as 2018, the United States developed the first Department of Defense Strategy for utilizing AI capabilities, published in February 2019 and updated in 2020.

The use of AI in the military is widespread in the United Kingdom. In October 2023, the British Army released a strategic document titled "The British Army's Approach to Artificial Intelligence: A Guide to Accelerating the Implementation of Artificial Intelligence in the Army and Training Army Artificial Intelligence," outlining the army's preparations to work with AI by April 2024.

In 2021, the Ministry of Defence established the Defence Artificial Intelligence Centre to implement AI programs in the UK's defense sector. Defense Digital, with an annual budget of over £2 billion and a team of nearly 2,400 employees, is responsible for delivering effective digital and information technologies to the military.

AI in healthcare

Medicine, one of the most important human activities, already benefits from AI applications. The potential of AI in this field is immense, making medicine more open and accessible.

For example, the German pharmaceutical company Bayer recently announced its use of AI to reduce the number of participants in the final trial of "Asundexian," an experimental drug designed for long-term stroke risk reduction in adults. It utilized AI to correlate mid-stage trial results with real data from millions of patients in Finland and the United States to predict long-term risks in a trial-like population.

AI is also used in Ukrainian medicine. For instance, the BrainScan project in Odessa operates a system that automatically analyzes computer tomography images and detects pathological changes, significantly speeding up the diagnosis of brain diseases or pathologies/injuries.

AI in services

Another feature of AI tools is their rapid development and application in unexpected variations. For instance, AI can now recognize customers' moods. Additionally, experts claim it can detect signs of customer dissatisfaction faster than humans and help defuse conflicts before they escalate.

AI for conversation analysis became available in Ukraine for the first time through the Ringostat platform. It assesses the overall tone of a conversation, transcribes it, provides a concise summary, and offers recommendations for further actions. This allows managers to promptly adjust communication styles if necessary. Moreover, the platform can individually customize AI to meet the needs of companies, replacing entire teams of supervisors.

AI tools can become indispensable assistants for sales managers. For instance, during a conversation with a customer, these bots will provide the manager with prompts and advice on what questions to ask, what to offer, and how to respond to doubts or objections from the interlocutor in real-time. They will lead the sales script in real-time, suggesting what questions to ask and crossing out those that have already been asked or are unnecessary because the client, for example, has provided more information. Or, for example, towards the end of a phone call, the manager will see a prompt: the client is almost ready to make a purchase, and offering a 10% discount will finally sway them to make the decision.

However, some professions will have to fade into obscurity. This is an inexorable requirement of progress.

Professions that AI can replace

  • Diagnostic doctors (AI can quickly and accurately analyze all data from various laboratory and instrumental studies)
  • Illustrators (AI can create illustrations on a given topic and in a defined style)
  • Fitness trainers (artificial intelligence can analyze health status, the need for micro- and macronutrients, accurately calculate optimal physical activities and fitness menus)
  • Programmers, software developers, coders, data processing specialists (experts believe that due to the risks of errors and technical limitations, artificial intelligence will not be able to completely replace software developers quickly, but it will help address the shortage of IT specialists)
  • Customer support specialists (AI can quickly respond to common customer queries by retrieving answers from internal databases, while human specialists can handle more complex/non-standard requests that require human intelligence)
  • Journalists, content creators (local news, weather forecasts, fuel price analysis, product descriptions, advertising announcements, SEO articles, instructional content can easily be generated by ChatGPT), although deep analytical journalism is not yet covered
  • Graphic designers
  • Logistics managers (it is expected that by 2026, the impact of AI in logistics will increase from 12% to 60%)
  • Accountants (due to AI development, within the next two decades, 94% of accountants may lose their jobs)
  • Translators (today it is already possible and necessary to translate typical, relatively simple texts using neural machine translation tools, such as standardized technical and legal documents)
  • Assistant lawyers (by 2030, AI is expected to replace 29% of lawyers and perform document review and evaluation; contract drafting; legal analysis; searching for case law)
  • Real estate professionals (not only buying and selling, but also market analysis, identifying false advertisements, forming proposals).