ChatGPT dethroned? Users choose the best AI
Apple's Siri and Grok received the lowest user ratings (photo: Pexels)
Analytics company YouGov has published a new study on satisfaction with artificial intelligence tools. The biggest surprise was Anthropic's Claude taking the top spot, while tech giants fell behind, according to the company's research report.
Who came in last: Surprising findings
In the overall satisfaction ranking (Net Score), Claude took the top spot with 56.2 points. It beat Google Gemini (46.5) and the market leader by number of users, OpenAI's ChatGPT (46.0).
The middle group: Microsoft Copilot (37.2) and Amazon Alexa (42.6) landed in the middle of the ranking. This is a relatively low score given the scale of their developer base.
The laggards: At the bottom of the top 10 were Elon Musk's Grok chatbot and Apple's Siri voice assistant, whose scores indicated the highest levels of dissatisfaction among respondents.
The study notes that the survey measures the quality of the experience among people who have actually tried the tool, rather than overall popularity or ease of access.
Claude phenomenon, ChatGPT's declining rating
The most interesting data set shows the gap between the experiences of active users and those of people who have stopped using the tools.
AI satisfaction chart for current and former users (source: YouGov)
Claude received the highest score among former users (21.8 points) and the second-highest score among current users (74.5 points).
Analysts concluded that even after switching to another tool, users retain a positive impression of Anthropic's product.
By contrast, other popular services show a huge gap in how users perceive them:
For ChatGPT, satisfaction among active users reaches 66.6 points, but among former users it plunges to 2.9 points, making a difference of 63.7 points.
A similar situation can be seen with DeepSeek, with a gap of 62.5 points.
Grok shows the biggest negative drop: satisfaction among its former users fell into negative territory, reaching -4.7 points.
Experts explain the trend by noting that specialized tools such as Claude require a conscious choice, while mass-market products attract a broader audience that is more likely to be disappointed after trying them.
